Privacy Policy
Last Updated: November 2025
1. Introduction
This Privacy Policy describes how Gwala Group (“we,” “our,” or “the Company”) collects, uses, stores, and protects personal information obtained through our websites, electronic communications, in-person interactions, and any other business activities conducted under Gwala Group and its affiliated entities.
By engaging with Gwala Group or any of its brands, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect personal and business information necessary to conduct our operations, including but not limited to:
Name, contact information, and identification details.
Professional or company information provided during business dealings.
Transactional, payment, or invoicing records.
Communications via email, web forms, or other correspondence.
Website analytics data, including cookies and usage patterns.
3. Purpose of Use
Gwala Group collects and processes personal information for the following purposes:
To manage business relationships and contractual obligations.
To provide, improve, and maintain our products and services.
To respond to inquiries, requests, and communications.
To comply with applicable laws, regulations, and corporate governance requirements.
To support internal research, development, and operational efficiency.
4. Data Management and Protection
We take appropriate organizational, technical, and administrative measures to safeguard personal information from unauthorized access, loss, misuse, alteration, or disclosure.
Access to personal data is limited to authorized personnel who require it for legitimate business purposes.
All digital data is stored securely using encrypted systems or secured platforms with controlled access.
5. Sharing and Disclosure
Gwala Group does not sell or trade personal information.
Data may be disclosed only when necessary to:
Authorized employees, affiliates, and subsidiaries of Gwala Group.
Financial institutions, service providers, or professional advisers under confidentiality agreements.
Comply with legal obligations or enforceable government requests.
Any third-party service providers are contractually required to protect data in accordance with this Privacy Policy and applicable laws.
6. Cookies and Analytics
Our websites may use cookies and analytics tools to enhance user experience, analyze site traffic, and improve services.
Users may adjust their browser settings to disable cookies; however, doing so may affect certain website functionalities.
7. Data Retention
Personal information will be retained only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law or legitimate business necessity.
Upon expiration of the retention period, data will be securely deleted or anonymized.
8. Legal Compliance
Gwala Group complies with all relevant privacy and data protection regulations in the jurisdictions where it operates.
We continually review and update internal procedures to ensure ongoing compliance with local and international standards.
9. Rights of Individuals
Individuals have the right to request access, correction, or deletion of their personal data held by Gwala Group, subject to reasonable verification of identity and legal limitations.
Meeting Confidentiality Requests:
Individuals who meet with Gwala Group may request that information related to such meetings — including notes, correspondence, or records — not be disclosed to third parties.
Upon such a request, Gwala Group may require the individual to sign a confidentiality agreement to formally define the scope and terms of non-disclosure.
Gwala Group will honor such requests and agreements to the extent permissible under applicable law and operational necessity.
Requests may be submitted via the contact information provided below.
10. Contact Information
For any inquiries regarding this Privacy Policy or your personal data, please contact:
Email: contact@gwalagroup.com
Subject line: “Privacy Inquiry – Gwala Group”
11. Policy Updates
Gwala Group reserves the right to amend or update this Privacy Policy as necessary to reflect changes in our business operations or applicable law.
All updates will be posted on our official website, and continued use of our services constitutes acceptance of any modifications.
